Refund Policy
Last updated 28 October 2026
Every Citizens Opinion Panel purchase is covered by a 30-day money-back guarantee. If you want your money back within 30 days of the charge, you get it back. You do not have to give a reason.
To request a refund: email [email protected], or open a ticket with Explodely, our payment gateway, at https://help.explodely.com/support/tickets/new. Tell us the email address you used at checkout and which charge you want refunded. We answer within one business day, and we handle billing and refund requests first.
What is covered
- The $19 membership — your access to the list.
- Done-For-You Setup — $67, or $39 if you took the lower price after first declining it.
- The Private Board — $37, or $19 if you took the lower price after first declining it.
Each charge is refundable separately. If you bought the membership and an upgrade, you can ask for a refund on either one and keep the other, or ask for all of it back.
How the refund is paid
Refunds are processed by Explodely and go back to the original payment method. Charges appear on your statement under Explodely, so that is the name to look for. Once the refund is issued, your bank or card issuer normally takes 5 to 10 business days to post it — that part is on their side, not ours.
Nothing renews
Membership is a one-time charge and every upgrade is a one-time charge. There is no subscription to cancel and nothing will bill you again, so you do not need a refund to stop a future payment.
What happens to your access
If we refund your $19, your access to the list ends with it. If we refund The Private Board, access to that second list ends and your main list is unaffected. If we refund an upgrade only, the rest of what you bought is unaffected.
Refunds and the companies on the list
A refund from us is a refund of what you paid us. It has nothing to do with the outside companies you applied to. If you have already been accepted by a panel or a research company, that is between you and them: your account with them, and any money they owe you or have already paid you, is unaffected by refunding us, and we have no ability to alter it either way. We never hold, pay out or claw back money earned from those companies, because that money never passes through us.
Done-For-You Setup, once we have done it
Done-For-You Setup is work we perform for you, so it is normally finished within 48 hours of your order. It is still covered by the 30-day guarantee even after we have done it — ask and you get the $67 back. What we cannot do is un-submit an application, and we cannot refund you because a panel turned the application down, since no company’s decision is ours to make. Your remedy in that case is the guarantee: ask for your money back.
After 30 days
The guarantee runs for 30 days from the date of the charge. If you are outside that window, write to [email protected] anyway and tell us what happened — we would rather hear from you than not.
A note on chargebacks
If something is wrong, asking us or Explodely is faster than asking your bank: a refund can be issued within a day or two, while a bank dispute takes weeks. Please give us the chance first.
Earnings are not part of the guarantee
The guarantee is a refund of what you paid us. It is not a guarantee of income, and we are not the people who pay you — see the Earnings Disclaimer.
Contact
[email protected], or Explodely at https://help.explodely.com/support/tickets/new.