Privacy Policy

Last updated 28 October 2026

This policy explains what Citizens Opinion Panel does with information when you use citizensopinionfoundation.com and the list of paid opinion opportunities you bought.

We sell you a list. We do not run the panels and surveys on it, so what you tell one of those companies goes to that company, under its own privacy policy, not to us.
We never pass member names, email addresses or anything else to any political party, campaign, candidate or government body.
We do not sell or rent your personal details to anyone, and nobody pays us to be on the list.
We only send your details to a third-party panel if you buy Done-For-You Setup and ask us to apply on your behalf.
Your payment details are handled by Explodely, our payment gateway. We never see or store your card number.

Who we are

We are a private company, not a government agency or program, not an election authority or regulator, and not affiliated with or endorsed by any government body, political party, campaign or candidate. Our domain contains the word “Foundation” and our brand contains the word “Citizens” because what we do is show ordinary citizens where to get paid for their opinions. Neither word means anything official. Nothing we send you is a notice, a benefit, a grant, a ballot, a voter registration or a government payment, and no part of what we do is carried out on behalf of any public body.

What we collect

What you give us at checkout. Your name and email address, passed to us by Explodely with the record of what you bought. We never receive your full card number.
What you tell us for matching. The town or area you live in and whatever else you choose to enter so that we can point you at the opportunities you are likely to be accepted for. You decide what goes in it; telling us less simply means a less well matched list.
Only if you buy Done-For-You Setup: the details needed to complete applications on your behalf — the ones each panel asks for, such as your name, address, household details and the payout method you want them to use. We use them for that and nothing else.
Email you send us. If you write to [email protected] we keep your message so we can answer it and keep a record of support and refund requests.

We do not collect your answers to anybody’s survey, because the surveys are not ours. We do not ask how you vote, we do not ask about your voter registration, and we have no interest in either.

What we do with it

We use what you tell us to give you access to the list, to match the list to where you live and who you are, to answer your emails, to handle refunds, and to keep our own accounting records. Where you have bought Done-For-You Setup, we also use the details you gave us for that to fill in and submit applications in your name, and to set up your payout details with each company — that is the service you paid for, and it is the only time we hand your details to a company on the list.

Information we do not want

Do not send us bank login details, passwords, or copies of identity documents. If a panel on the list needs a tax form or an identity check of its own, you give that to them, on their site, not to us. Nobody from Citizens Opinion Panel will ever telephone you to ask for a payment, a password or a one-time code — if someone does, it is not us, and we would like to hear about it.

Who else is involved

Explodely. Checkout, billing and refunds run through Explodely, our payment gateway. Charges appear on your statement under Explodely. Anything you enter on an Explodely page is covered by Explodely’s own privacy policy.
The companies on the list — but only where you applied to them yourself, or where you bought Done-For-You Setup and asked us to apply for you. From then on, your account is with them and their privacy policy governs it. We cannot see inside their systems.
Google Fonts. Our pages load the Open Sans typeface from Google’s font servers, so your browser makes a request to Google that carries the ordinary technical details any web request carries, such as your IP address and browser type. Google’s own terms cover it.
Our web host. As with any website, our host handles the technical request that serves you a page.
Email delivery and support tools that send and receive our mail on our behalf.

Cookies, analytics and advertising

We may use analytics and advertising measurement so we know which of our advertisements work. Where we do, it measures visits and purchases in aggregate; it is not used to build a political profile of you. Your browser’s own controls and any consent banner you are shown let you limit this. Small page-state values, such as an offer timer, are kept in your own browser so a page behaves consistently when you reload it.

What we do not do

We do not sell, rent or trade your personal information. We do not build advertising or political profiles about individual members. We do not tell anyone how you personally answered anything — we do not have it to tell.

Keeping and deleting information

We keep your membership record, what you told us for matching and your payment history while you are a member and for as long as we need to for tax and accounting purposes. To see what we hold about you, to correct it, or to ask us to delete your account and personal details, write to [email protected] and we will act within 30 days. Records held by Explodely are subject to Explodely’s own retention rules, and details already submitted to a panel on your behalf are held by that panel under its own rules — you would need to ask them directly to delete those.

Children

This is for adults. We do not knowingly collect information from anyone under 18.

Security

Pages are served over an encrypted connection and payment details go straight to Explodely rather than to us. No system can be promised to be perfectly secure.

Changes to this policy

If this policy changes, the new version will be posted here with a new “last updated” date.

Contact

Privacy questions: [email protected], answered within one business day. Billing questions can also go to Explodely at https://help.explodely.com/support/tickets/new.